We want you to love what you ordered and if you don't, returns are simple.
30-Day Returns
You have 30 days from delivery to request a return.
Eligibility
Because our products are personal-care items worn on skin, eligibility depends on condition:
- Unopened products in original sealed packaging: eligible for full refund.
- Opened or used products: for hygiene and safety reasons, opened sleep patches and scar sheets cannot be restocked; however, they remain covered by our 30-Day Comfort Guarantee (see Refund Policy) if the product didn't work for you.
- Defective, damaged, or incorrect items: always eligible — we'll replace or refund, including shipping, no questions asked. Please include a photo with your request.
How to Return
- Email [email] with your order number and reason.
- We'll reply within [1–2 business days] with instructions and (where applicable) a return address.
- Ship the item back within 14 days of approval. Please use tracked shipping; we can't be responsible for lost return parcels.
Return Shipping Costs
- Our error (wrong/defective item): we cover it.
- Change of mind: return shipping is paid by the customer.
Non-Returnable
Gift cards and clearance items marked "final sale."
Exchanges
The fastest route is to return the original item and place a new order; for defective items we'll ship a replacement directly.