Standard Refunds
Once your return is received and inspected, we'll email you and process an approved refund to your original payment method within [5–10] business days. Your bank may take additional time to post it. Original shipping charges are non-refundable except when the return is due to our error.
Our 30-Day Comfort Guarantee
We stand behind every product. If you've used a K2K product as directed and it genuinely didn't work for you, contact us within 30 days of delivery and we'll make it right with a replacement, store credit, or refund even if the product has been opened. We may ask a few questions about how you used it (this helps us improve, not to interrogate you). The guarantee covers one unit per product per customer and doesn't apply to bulk purchases.
Late or Missing Refunds
If it's been more than 10 business days since your refund confirmation: check your bank statement again, then contact your card issuer (posting delays are common), and if it's still missing, email us and we'll trace it.
Sale Items
Refunds are issued at the price actually paid.
Chargebacks
Please contact us before opening a payment dispute we resolve almost everything faster and more generously directly.